IT, MSPs and Device OEMs alike are grappling with the challenge of delivering effective IT services to their end-users, a majority of which are remote or mobile workers using a multitude of computing devices. End-users can be internal employees located all over the world, external clients and customers, business partners and contractors alike. But all of them are relying on IT for highly secure, always on, 24×7 services.
Add to this the mandates to “optimize productivity” with tighter budgets, reduced staff, and ever more stringent compliance issues. Any downtime in today’s global economy is “mission critical” and the “break-fix” reactive mode may seem inevitable as the “only way.”
Finally add the expectation from business managers to show the money. Where are the metrics to show how IT is contributing to profitability? The business case for automation is clear.
IT automation is a proven solution to help meet IT management challenges, markedly reducing operational costs and boosting productivity. Many tools exist. While these “point” tools may help with specifics, today IT needs a better approach with an integrated solution that can:
- Remotely monitor and manage their network and all devices using a single, easy to use dashboard
- Use remote control to securely connect to – and gain control over – any Windows or non-Windows device on the network in seconds for real-time issue resolution
- Deliver remote support to single or multiple PCs –allowing IT to control Internet connected PCs and deliver support via concurrent remote sessions
- Navigate, discover and organize the complete network infrastructure in minutes with Advanced Search capabilities recognizing highly specific criteria for any devices located anywhere on network and beyond
- Use automatic deployment which enables IT to easily deploy to multiple machines automatically
- Show reporting to justify the needs of the IT infrastructure
NTRadmin from NTRglobal meets these requirements. NTRadmin is SaaS for IT systems management with a completely integrated platform for on-demand automation and remote support SaaS. Moreover NTRadmin integrates seamlessly with other systems administration solutions, CRM, Help Desk, billing, alerts and backup. NTRadmin offer fully customizable procedures called NTRadmin Bots that enable IT to schedule jobs on Web-connected assets whether devices are online, offline, or only accessible after-hours. They can inventory assets, perform upgrades, defrag, deploy patches and file distributions without end-user coordination or disruption or it can offer the option to show a dialog box to a remote user, automatically launch a browser and more.
With NTRadmin IT can move from purely a reactive, break-fix mode of operation to become increasingly proactive and show the value of their IT infrastructure.
To learn more about NTRadmin from NTRglobal and to test a free version of this IT automation solution, please visit www.ntradmin.com.
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